--- title: General | TermPlus Customer Knowledge Base description: General --- [Skip to content](https://support.termplus.com.au/general#main-content) English Show submenu for translations [![](https://support.termplus.com.au/hubfs/Termplus-Logo-v2-Full-Color-RGB.svg)](https://termplus.com.au/) - [Target Rates](https://termplus.com.au/#rates) - [How It Works](https://termplus.com.au/how-it-works/) - [About](https://termplus.com.au/about/) - [FAQs](https://termplus.com.au/faqs/) - [Reviews](https://termplus.com.au/reviews/) - [Contact](https://termplus.com.au/contact/) Open main navigation Close main navigation - [Target Rates](https://termplus.com.au/#rates) - [How It Works](https://termplus.com.au/how-it-works/) - [About](https://termplus.com.au/about/) - [FAQs](https://termplus.com.au/faqs/) - [Reviews](https://termplus.com.au/reviews/) - [Contact](https://termplus.com.au/contact/) - English Show submenu for translations - [termplus.com.au](https://termplus.com.au/) [termplus.com.au](https://termplus.com.au/) Got a question? We’ve got answers. - There are no suggestions because the search field is empty. 1. [TermPlus Customer Knowledge Base](https://support.termplus.com.au/) 2. [General](https://support.termplus.com.au/general) # General - [What is TermPlus?](https://support.termplus.com.au/what-is-termplus) - [How do I contact you?](https://support.termplus.com.au/how-do-i-contact-you) - [Are you a bank or term deposit and are you covered by the government guarantee?](https://support.termplus.com.au/are-you-a-bank-or-term-deposit) - [Is there a mobile app?](https://support.termplus.com.au/is-there-a-mobile-app) - [Where can I find the Product Disclosure Statement (PDS)?](https://support.termplus.com.au/where-can-i-find-the-pds) - [Do you offer loans or credit assistance?](https://support.termplus.com.au/do-you-offer-loans-or-credit-assistance) See less ▼ ## Account Management - [How do I download my statement?](https://support.termplus.com.au/test-title) - [How do I update my bank account details?](https://support.termplus.com.au/how-do-i-update-my-bank-account-details) - [How do I update my personal details?](https://support.termplus.com.au/how-do-i-update-my-personal-details) - [How do I close my account?](https://support.termplus.com.au/how-do-i-close-my-account) - [What happens at the end of term?](https://support.termplus.com.au/what-happens-at-the-end-of-term) - [Can I change my term duration during the term?](https://support.termplus.com.au/can-i-change-my-term-duration-during-the-term) - [How do I add my TFN after my account is opened?](https://support.termplus.com.au/how-do-i-add-my-tfn-after-my-account-is-opened) - [How many term accounts can I open?](https://support.termplus.com.au/how-many-term-accounts-can-i-open) - [Can I manage my account without a computer or phone?](https://support.termplus.com.au/can-i-manage-my-account-without-a-computer-or-phone) - [How do I change my end of term election?](https://support.termplus.com.au/how-do-i-change-my-end-of-term-election) See less ▼ ## Tax - [What are the tax implications?](https://support.termplus.com.au/what-are-the-tax-implications) - [I’ve had extra tax withheld because I didn’t provide my TFN but I’ve updated it now. How can I get the tax back?](https://support.termplus.com.au/ive-had-extra-tax-withheld-because-i-didnt-provide-my-tfn-but-ive-updated-it-now.-how-can-i-get-the-tax-back) - [Why does TermPlus need my Tax File Number (TFN) or Australian Business Number (ABN)?](https://support.termplus.com.au/why-does-termplus-need-my-tax-file-number-tfn-or-australian-business-number-abn) ## Funds/Payments - [Why is the income payment I calculated myself different to what I received?](https://support.termplus.com.au/why-is-the-income-payment-i-calculated-myself-different-to-what-i-received) - [How are my payments calculated?](https://support.termplus.com.au/how-are-my-payments-calculated) - [How do I change my income payment method?](https://support.termplus.com.au/how-do-i-change-my-income-payment-method) - [How do I deposit funds into the account?](https://support.termplus.com.au/how-do-i-deposit-funds-into-the-account) - [How do I withdraw my funds?](https://support.termplus.com.au/how-do-i-withdraw-my-funds) - [Can I change the bank account I want my income payments sent to?](https://support.termplus.com.au/can-i-change-the-bank-account-i-want) - [Is there a maximum investment amount?](https://support.termplus.com.au/is-there-a-maximum-investment-amount) - [Does TermPlus support international banks and international funds?](https://support.termplus.com.au/does-termplus-support-international-banks-and-international-funds) - [What is the minimum investment amount?](https://support.termplus.com.au/what-is-the-minimum-investment-amount) See less ▼ ## Complaints and Feedback - [How do I make a complaint or provide feedback?](https://support.termplus.com.au/how-do-i-make-a-complaint-or-provide-feedback) ## Rates/Fees - [What are the fees associated with a TermPlus account?](https://support.termplus.com.au/what-are-the-fees-associated-with-a-termplus-account) - [What are the rates?](https://support.termplus.com.au/what-are-the-rates) - [Getting started](https://support.termplus.com.au/getting-started#main-content) - [Accounts](https://support.termplus.com.au/getting-started#accounts) - [Troubleshooting](https://support.termplus.com.au/troubleshooting#main-content) - [Account](https://support.termplus.com.au/troubleshooting#account) - [General](https://support.termplus.com.au/general#main-content) - [Account Management](https://support.termplus.com.au/general#account-management) - [Tax](https://support.termplus.com.au/general#tax) - [Funds/Payments](https://support.termplus.com.au/general#funds-payments) - [Complaints and Feedback](https://support.termplus.com.au/general#complaints-and-feedback) - [Rates/Fees](https://support.termplus.com.au/general#rates-fees) - [News](https://termplus.com.au/news/) - [Adviser Portal](https://termplus.com.au/adviser/) - [Income Calculator](https://termplus.com.au/income-calculator/) - [Layers of Protection](https://termplus.com.au/is-termplus-safe-and-reliable/) - [Contact](https://termplus.com.au/contact/) [![Chill listening crop-3](https://support.termplus.com.au/hubfs/Termplus-Logo-v2-Full-Color-RGB.svg "Chill listening crop-3")](https://termplus.com.au/) Powered by [Pengana Capital Group](https://pengana.com/) © Copyright 2026 TermPlus [1300 883 881](tel:1300883881) [support@termplus.com.au](mailto:support@termplus.com.au)