---
title: Troubleshooting | TermPlus Customer Knowledge Base
description: Troubleshooting
---

[Skip to content](https://support.termplus.com.au/troubleshooting#main-content)

English

Show submenu for translations

[![](https://support.termplus.com.au/hubfs/Termplus-Logo-v2-Full-Color-RGB.svg)](https://termplus.com.au/)

- [Target Rates](https://termplus.com.au/#rates)
- [How It Works](https://termplus.com.au/how-it-works/)
- [About](https://termplus.com.au/about/)
- [FAQs](https://termplus.com.au/faqs/)
- [Reviews](https://termplus.com.au/reviews/)
- [Contact](https://termplus.com.au/contact/)

Open main navigation

Close main navigation

- [Target Rates](https://termplus.com.au/#rates)
- [How It Works](https://termplus.com.au/how-it-works/)
- [About](https://termplus.com.au/about/)
- [FAQs](https://termplus.com.au/faqs/)
- [Reviews](https://termplus.com.au/reviews/)
- [Contact](https://termplus.com.au/contact/)
- English
  
  Show submenu for translations
- [termplus.com.au](https://termplus.com.au/)

[termplus.com.au](https://termplus.com.au/)

 Got a question? We’ve got answers.

- There are no suggestions because the search field is empty.

1. [TermPlus Customer Knowledge Base](https://support.termplus.com.au/)
2. [Troubleshooting](https://support.termplus.com.au/troubleshooting)

# Troubleshooting

## Account

- [My dashboard isn't loading](https://support.termplus.com.au/my-dashboard-isnt-loading)
- [What do I do if I’ve forgotten my password?](https://support.termplus.com.au/what-do-i-do-if-ive-forgotten-my-password)
- [I can't log in to my account](https://support.termplus.com.au/i-cant-log-in-to-my-account)
- [How do I log in to my dashboard?](https://support.termplus.com.au/how-do-i-log-in-to-my-dashboard)
- [When will I receive my monthly income payment?](https://support.termplus.com.au/when-will-i-receive-my-monthly-income-payment)
- [Why is my account restricted?](https://support.termplus.com.au/why-is-my-account-restricted)

See less ▼

- [Getting started](https://support.termplus.com.au/getting-started#main-content)

    - [Accounts](https://support.termplus.com.au/getting-started#accounts)
- [Troubleshooting](https://support.termplus.com.au/troubleshooting#main-content)

    - [Account](https://support.termplus.com.au/troubleshooting#account)
- [General](https://support.termplus.com.au/general#main-content)

    - [Account Management](https://support.termplus.com.au/general#account-management)
    - [Tax](https://support.termplus.com.au/general#tax)
    - [Funds/Payments](https://support.termplus.com.au/general#funds-payments)
    - [Complaints and Feedback](https://support.termplus.com.au/general#complaints-and-feedback)
    - [Rates/Fees](https://support.termplus.com.au/general#rates-fees)

- [News](https://termplus.com.au/news/)
- [Adviser Portal](https://termplus.com.au/adviser/)
- [Income Calculator](https://termplus.com.au/income-calculator/)
- [Layers of Protection](https://termplus.com.au/is-termplus-safe-and-reliable/)
- [Contact](https://termplus.com.au/contact/)

[![Chill listening crop-3](https://support.termplus.com.au/hubfs/Termplus-Logo-v2-Full-Color-RGB.svg "Chill listening crop-3")](https://termplus.com.au/)

Powered by [Pengana Capital Group](https://pengana.com/)

© Copyright 2026 TermPlus

<https://www.facebook.com/profile.php?id=100094821356659> <https://twitter.com/termplus> <https://www.instagram.com/termplus> <https://www.linkedin.com/company/termplus/>

[1300 883 881](tel:1300883881)  
[support@termplus.com.au](mailto:support@termplus.com.au)