--- title: Why can't I open an account? description: It is compulsory for TermPlus to comply with obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and therefore as part of the application process, you may be required --- [Skip to content](https://support.termplus.com.au/why-cant-i-open-my-account#main-content) English Show submenu for translations [![](https://support.termplus.com.au/hubfs/Termplus-Logo-v2-Full-Color-RGB.svg)](https://termplus.com.au/) - [Target Rates](https://termplus.com.au/#rates) - [How It Works](https://termplus.com.au/how-it-works/) - [About](https://termplus.com.au/about/) - [FAQs](https://termplus.com.au/faqs/) - [Reviews](https://termplus.com.au/reviews/) - [Contact](https://termplus.com.au/contact/) Open main navigation Close main navigation - [Target Rates](https://termplus.com.au/#rates) - [How It Works](https://termplus.com.au/how-it-works/) - [About](https://termplus.com.au/about/) - [FAQs](https://termplus.com.au/faqs/) - [Reviews](https://termplus.com.au/reviews/) - [Contact](https://termplus.com.au/contact/) - English Show submenu for translations - [termplus.com.au](https://termplus.com.au/) [termplus.com.au](https://termplus.com.au/) Got a question? We’ve got answers. - There are no suggestions because the search field is empty. 1. [TermPlus Customer Knowledge Base](https://support.termplus.com.au/?hsLang=en) 2. [Getting started](https://support.termplus.com.au/getting-started?hsLang=en) 3. [Accounts](https://support.termplus.com.au/getting-started?hsLang=en#accounts) # Why can't I open an account? It is compulsory for TermPlus to comply with obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and therefore as part of the application process, you may be required to provide identification so we can verify your identity. The documentation required will depend on what type of investor you are (for example, individual, joint account, superannuation fund, trust, or Australian company). If you have any issues during the application process, please reach out to our friendly client service team [here](https://termplus.com.au/contact/) who are ready to assist you. - [Getting started](https://support.termplus.com.au/getting-started?hsLang=en#main-content) - [Accounts](https://support.termplus.com.au/getting-started?hsLang=en#accounts) - [Troubleshooting](https://support.termplus.com.au/troubleshooting?hsLang=en#main-content) - [Account](https://support.termplus.com.au/troubleshooting?hsLang=en#account) - [General](https://support.termplus.com.au/general?hsLang=en#main-content) - [Account Management](https://support.termplus.com.au/general?hsLang=en#account-management) - [Tax](https://support.termplus.com.au/general?hsLang=en#tax) - [Funds/Payments](https://support.termplus.com.au/general?hsLang=en#funds-payments) - [Complaints and Feedback](https://support.termplus.com.au/general?hsLang=en#complaints-and-feedback) - [Rates/Fees](https://support.termplus.com.au/general?hsLang=en#rates-fees) - [News](https://termplus.com.au/news/) - [Adviser Portal](https://termplus.com.au/adviser/) - [Income Calculator](https://termplus.com.au/income-calculator/) - [Layers of Protection](https://termplus.com.au/is-termplus-safe-and-reliable/) - [Contact](https://termplus.com.au/contact/) [![Chill listening crop-3](https://support.termplus.com.au/hubfs/Termplus-Logo-v2-Full-Color-RGB.svg "Chill listening crop-3")](https://termplus.com.au/) Powered by [Pengana Capital Group](https://pengana.com/) © Copyright 2026 TermPlus [1300 883 881](tel:1300883881) [support@termplus.com.au](mailto:support@termplus.com.au)