--- title: I can't log in to my account description: Make sure you are using the email associated with your account when logging in. If you can't remember your password, just click on the 'forgot password' link, input your email address, and then follow the instructions provided in the reset password link that will be sent to your email inbox. --- [Skip to content](https://support.termplus.com.au/i-cant-log-in-to-my-account#main-content) English Show submenu for translations [![](https://support.termplus.com.au/hubfs/Termplus-Logo-v2-Full-Color-RGB.svg)](https://termplus.com.au/) - [Target Rates](https://termplus.com.au/#rates) - [How It Works](https://termplus.com.au/how-it-works/) - [About](https://termplus.com.au/about/) - [FAQs](https://termplus.com.au/faqs/) - [Reviews](https://termplus.com.au/reviews/) - [Contact](https://termplus.com.au/contact/) Open main navigation Close main navigation - [Target Rates](https://termplus.com.au/#rates) - [How It Works](https://termplus.com.au/how-it-works/) - [About](https://termplus.com.au/about/) - [FAQs](https://termplus.com.au/faqs/) - [Reviews](https://termplus.com.au/reviews/) - [Contact](https://termplus.com.au/contact/) - English Show submenu for translations - [termplus.com.au](https://termplus.com.au/) [termplus.com.au](https://termplus.com.au/) Got a question? We’ve got answers. - There are no suggestions because the search field is empty. 1. [TermPlus Customer Knowledge Base](https://support.termplus.com.au/?hsLang=en) 2. [Troubleshooting](https://support.termplus.com.au/troubleshooting?hsLang=en) 3. [Account](https://support.termplus.com.au/troubleshooting?hsLang=en#account) # I can't log in to my account Make sure you are using the email associated with your account when logging in. If you can't remember your password, simply click on the 'forgot password' link, input your email address, and then follow the instructions provided in the reset password link that will be sent to your email inbox. - [Getting started](https://support.termplus.com.au/getting-started?hsLang=en#main-content) - [Accounts](https://support.termplus.com.au/getting-started?hsLang=en#accounts) - [Troubleshooting](https://support.termplus.com.au/troubleshooting?hsLang=en#main-content) - [Account](https://support.termplus.com.au/troubleshooting?hsLang=en#account) - [General](https://support.termplus.com.au/general?hsLang=en#main-content) - [Account Management](https://support.termplus.com.au/general?hsLang=en#account-management) - [Tax](https://support.termplus.com.au/general?hsLang=en#tax) - [Funds/Payments](https://support.termplus.com.au/general?hsLang=en#funds-payments) - [Complaints and Feedback](https://support.termplus.com.au/general?hsLang=en#complaints-and-feedback) - [Rates/Fees](https://support.termplus.com.au/general?hsLang=en#rates-fees) - [News](https://termplus.com.au/news/) - [Adviser Portal](https://termplus.com.au/adviser/) - [Income Calculator](https://termplus.com.au/income-calculator/) - [Layers of Protection](https://termplus.com.au/is-termplus-safe-and-reliable/) - [Contact](https://termplus.com.au/contact/) [![Chill listening crop-3](https://support.termplus.com.au/hubfs/Termplus-Logo-v2-Full-Color-RGB.svg "Chill listening crop-3")](https://termplus.com.au/) Powered by [Pengana Capital Group](https://pengana.com/) © Copyright 2026 TermPlus [1300 883 881](tel:1300883881) [support@termplus.com.au](mailto:support@termplus.com.au)